:root{--bl-primary: #4c74ac;--bl-primary-strong: #3b5a86;--bl-primary-tint-10: rgba(76, 116, 172, .1);--bl-primary-tint-30: rgba(76, 116, 172, .3);--bl-bg-canvas: #fafafa;--bl-bg-surface: #ffffff;--bl-bg-subtle: #f8fafc;--bl-bg-secondary: #f3f4f6;--bl-bg-secondary-hover: #e5e7eb;--bl-bg-table-head: #f4f4f5;--bl-fg-primary: #101827;--bl-fg-strong: #1f2937;--bl-fg-default: #374151;--bl-fg-muted: #6b7280;--bl-fg-faint: #9ca3af;--bl-border-default: #e5e7eb;--bl-border-strong: #d1d5db;--bl-border-subtle: #f1f2f4;--bl-success-bg: #dcfce7;--bl-success-fg: #15803d;--bl-success-border: #bbf7d0;--bl-warning-bg: #fef3c7;--bl-warning-fg: #92400e;--bl-warning-border: #fde68a;--bl-danger-bg: #fee2e2;--bl-danger-soft: #fef2f2;--bl-danger-fg: #b91c1c;--bl-danger-border: #fecaca;--bl-neutral-bg: #f3f4f6;--bl-neutral-fg: #6b7280;--bl-neutral-border: #e5e7eb;--bl-radius-md: 6px;--bl-radius-lg: 8px;--bl-radius-xl: 12px;--bl-radius-full: 9999px;--bl-shadow-sm: 0 1px 2px rgba(0, 0, 0, .05);--bl-shadow-xl: 0 20px 45px rgba(15, 23, 42, .18);--bl-font-sans: ui-sans-serif, system-ui, -apple-system, "Segoe UI", Roboto, Arial, sans-serif;--bl-font-mono: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", monospace}*{box-sizing:border-box}[x-cloak]{display:none!important}body{margin:0;background:var(--bl-bg-canvas);color:var(--bl-fg-default);font-family:var(--bl-font-sans);font-size:14px}body.helpdesk-no-scroll{overflow:hidden}button,input,select,textarea{font:inherit}button:disabled{cursor:wait;opacity:.62}svg{fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8}code{color:var(--bl-fg-strong);font-family:var(--bl-font-mono);font-size:12px}.helpdesk-login-body{min-height:100vh}.helpdesk-login{display:grid;min-height:100vh;place-items:center;padding:24px}.helpdesk-login-card,.helpdesk-card,.helpdesk-list-card,.helpdesk-detail-hero,.helpdesk-modal{background:var(--bl-bg-surface);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-lg);box-shadow:var(--bl-shadow-sm)}.helpdesk-login-card{display:grid;gap:20px;width:min(100%,420px);padding:24px}.helpdesk-kicker{margin:0 0 6px;color:var(--bl-primary);font-size:12px;font-weight:700;letter-spacing:.05em;text-transform:uppercase}.helpdesk-login h1{margin:0;color:var(--bl-fg-primary);font-size:22px;line-height:1.2}.helpdesk-muted,.helpdesk-note{margin:6px 0 0;color:var(--bl-fg-muted)}.helpdesk-login-form,.helpdesk-field{display:grid;gap:10px}.helpdesk-login-form label,.helpdesk-field span{color:var(--bl-fg-primary);font-weight:600}.helpdesk-login-form input,.helpdesk-field input{width:100%;border:1px solid var(--bl-border-strong);border-radius:var(--bl-radius-md);background:#fff;color:var(--bl-fg-primary);padding:11px 12px;outline:none}.helpdesk-login-form input:focus,.helpdesk-field input:focus,.helpdesk-search-wrap:focus-within{border-color:var(--bl-primary);box-shadow:0 0 0 3px var(--bl-primary-tint-30)}.helpdesk-login-sso,.helpdesk-login-form button,.helpdesk-primary-button,.helpdesk-secondary-button{align-items:center;border:0;border-radius:var(--bl-radius-md);cursor:pointer;display:inline-flex;gap:8px;font-size:14px;font-weight:600;justify-content:center;min-height:34px;padding:8px 13px}.helpdesk-login-sso,.helpdesk-login-form button,.helpdesk-primary-button{background:var(--bl-primary);color:#fff}.helpdesk-login-sso{text-decoration:none}.helpdesk-primary-button:hover{background:var(--bl-primary-strong)}.helpdesk-primary-button svg,.helpdesk-secondary-button svg{width:15px;height:15px}.helpdesk-secondary-button{background:#fff;border:1px solid var(--bl-border-strong);color:var(--bl-fg-primary)}.helpdesk-secondary-button:hover{background:var(--bl-bg-secondary)}.helpdesk-run-check-button{background:var(--bl-primary);color:#fff}.helpdesk-run-check-button:hover:not(:disabled){background:var(--bl-primary-strong)}.helpdesk-alert{border-radius:var(--bl-radius-md);display:block;margin-top:14px;padding:10px 12px;font-weight:600}.helpdesk-alert-success{background:var(--bl-success-bg);border:1px solid var(--bl-success-border);color:var(--bl-success-fg)}.helpdesk-alert-danger{background:var(--bl-danger-bg);border:1px solid var(--bl-danger-border);color:var(--bl-danger-fg)}.helpdesk-shell{min-height:100vh}.helpdesk-topbar{align-items:center;background:#fff;border-bottom:1px solid var(--bl-border-default);box-shadow:var(--bl-shadow-sm);display:flex;gap:16px;justify-content:space-between;min-height:56px;padding:10px 24px;position:sticky;top:0;z-index:10}.helpdesk-brand,.helpdesk-topbar-actions,.helpdesk-user-pill,.helpdesk-session-pill{align-items:center;display:flex}.helpdesk-brand{color:var(--bl-fg-muted);gap:10px;min-width:0}.helpdesk-brand strong{color:#111;font-size:16px;letter-spacing:.12em}.helpdesk-brand-mark{align-items:center;background:var(--bl-primary);border-radius:var(--bl-radius-md);color:#fff;display:inline-flex;height:30px;justify-content:center;width:30px}.helpdesk-brand-mark svg{height:18px;width:18px}.helpdesk-brand-divider{background:var(--bl-border-strong);height:22px;width:1px}.helpdesk-topbar-actions{gap:10px}.helpdesk-nav-buttons{align-items:center;background:var(--bl-bg-secondary);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-md);display:inline-flex;gap:2px;padding:3px}.helpdesk-nav-buttons button{background:transparent;border:0;border-radius:5px;color:var(--bl-fg-muted);cursor:pointer;font-size:12px;font-weight:700;min-height:28px;padding:5px 10px}.helpdesk-nav-buttons button.active,.helpdesk-nav-buttons button:hover{background:#fff;color:var(--bl-fg-primary);box-shadow:var(--bl-shadow-sm)}.helpdesk-session-pill{background:var(--bl-bg-subtle);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-full);color:var(--bl-fg-muted);gap:7px;padding:6px 12px}.helpdesk-session-pill span{background:#16a34a;border-radius:var(--bl-radius-full);height:6px;width:6px}.helpdesk-user-pill{background:#fff;border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-md);gap:8px;padding:5px 10px 5px 5px}.helpdesk-avatar{align-items:center;background:var(--bl-primary);border-radius:var(--bl-radius-full);color:#fff;display:inline-flex;font-size:12px;font-weight:700;height:28px;justify-content:center;width:28px}.helpdesk-user-pill strong,.helpdesk-user-pill small{display:block;line-height:1.1}.helpdesk-user-pill strong{color:var(--bl-fg-primary);font-size:12px}.helpdesk-user-pill small{color:var(--bl-fg-muted);font-size:11px}.helpdesk-logout-button{align-items:center;background:transparent;border:0;border-radius:var(--bl-radius-md);color:var(--bl-fg-muted);cursor:pointer;display:inline-flex;height:34px;justify-content:center;width:34px}.helpdesk-logout-button:hover{background:var(--bl-bg-secondary);color:var(--bl-fg-primary)}.helpdesk-logout-button svg{height:18px;width:18px}.helpdesk-main{margin:0 auto;max-width:1240px;padding:28px 24px 56px}.helpdesk-lookup{margin:0 auto;max-width:1000px}.helpdesk-page-title{margin-bottom:18px}.helpdesk-page-title h1{color:var(--bl-fg-primary);font-size:22px;line-height:1.2;margin:0}.helpdesk-page-title p{color:var(--bl-fg-muted);margin:8px 0 0}.helpdesk-search-wrap{align-items:center;background:var(--bl-bg-surface);border:1px solid var(--bl-border-strong);border-radius:var(--bl-radius-lg);box-shadow:var(--bl-shadow-sm);display:flex;gap:10px;min-height:42px;padding:0 12px}.helpdesk-search-wrap svg{color:var(--bl-fg-faint);height:18px;width:18px}.helpdesk-search-wrap input{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;color:var(--bl-fg-primary);flex:1;font-size:16px;min-width:0;outline:0}.helpdesk-search-wrap input::-moz-placeholder{color:var(--bl-fg-faint)}.helpdesk-search-wrap input::placeholder{color:var(--bl-fg-faint)}.helpdesk-search-filter{align-items:center;color:var(--bl-fg-default);cursor:pointer;display:inline-flex;font-size:13px;gap:8px;-webkit-user-select:none;-moz-user-select:none;user-select:none}.helpdesk-search-filter input{accent-color:var(--bl-primary);cursor:pointer;height:16px;width:16px}.helpdesk-search-tags{align-items:center;display:flex;flex-wrap:wrap;gap:8px;margin:12px 0 22px}.helpdesk-search-tags span{color:var(--bl-fg-muted);font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase}.helpdesk-search-tags button{background:var(--bl-bg-secondary);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-full);color:var(--bl-fg-default);cursor:default;font-size:12px;padding:6px 12px}.helpdesk-list-card{overflow:hidden}.helpdesk-list-card>header,.helpdesk-card-header{align-items:center;border-bottom:1px solid var(--bl-border-default);display:flex;justify-content:space-between;min-height:46px;padding:12px 18px}.helpdesk-list-card header div,.helpdesk-card-header div{align-items:center;color:var(--bl-fg-primary);display:flex;gap:8px}.helpdesk-list-card header svg,.helpdesk-card-header svg{color:var(--bl-fg-muted);height:16px;width:16px}.helpdesk-card-header span{background:var(--bl-bg-secondary);border-radius:var(--bl-radius-full);color:var(--bl-fg-muted);font-size:11px;padding:3px 7px}.helpdesk-store-list{display:grid}.helpdesk-store-row{align-items:center;background:#fff;border:0;border-bottom:1px solid var(--bl-border-subtle);color:inherit;cursor:pointer;display:grid;gap:14px;grid-template-columns:54px minmax(190px,1fr) minmax(150px,.7fr) minmax(120px,.55fr) 96px 18px;min-height:60px;padding:12px;text-align:left}.helpdesk-store-row:last-child{border-bottom:0}.helpdesk-store-row:hover{background:var(--bl-bg-subtle)}.helpdesk-store-site code{border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-md);padding:4px 7px}.helpdesk-store-name strong,.helpdesk-side-item strong{color:var(--bl-fg-primary);display:block}.helpdesk-store-name small,.helpdesk-side-item small{color:var(--bl-fg-muted);display:block;margin-top:3px}.helpdesk-store-city{align-items:center;display:inline-flex;gap:8px}.helpdesk-store-city i{background:#be123c;border-radius:2px;display:inline-flex;height:7px;width:7px}.helpdesk-store-incident{color:var(--bl-fg-muted)}.helpdesk-row-chevron{color:var(--bl-fg-faint);font-size:24px}.helpdesk-list-empty{color:var(--bl-fg-muted);padding:18px;text-align:center}.helpdesk-status-pill{align-items:center;border:1px solid var(--bl-neutral-border);border-radius:var(--bl-radius-full);background:var(--bl-neutral-bg);color:var(--bl-neutral-fg);display:inline-flex;font-size:10px;font-weight:700;justify-content:center;letter-spacing:.06em;line-height:1;min-height:24px;padding:6px 9px;text-transform:uppercase;white-space:nowrap}button.helpdesk-status-pill{cursor:pointer}.helpdesk-status-pill.success{background:var(--bl-success-bg);border-color:var(--bl-success-border);color:var(--bl-success-fg)}.helpdesk-status-pill.warning{background:var(--bl-warning-bg);border-color:var(--bl-warning-border);color:var(--bl-warning-fg)}.helpdesk-status-pill.danger{background:var(--bl-danger-bg);border-color:var(--bl-danger-border);color:var(--bl-danger-fg)}.helpdesk-detail-page{display:grid;gap:24px}.helpdesk-ticket-page{display:grid;gap:18px}.helpdesk-ticket-heading{align-items:start;display:flex;gap:16px;justify-content:space-between}.helpdesk-ticket-heading .helpdesk-page-title{margin-bottom:0}.helpdesk-ticket-heading-actions{align-items:center;display:flex;gap:10px}.helpdesk-ticket-grid{display:grid;gap:24px;grid-template-columns:minmax(320px,.48fr) minmax(0,1fr)}.helpdesk-ticket-list-card,.helpdesk-ticket-thread{min-width:0}.helpdesk-ticket-list{display:grid}.helpdesk-ticket-row{align-items:center;background:#fff;border:0;border-bottom:1px solid var(--bl-border-subtle);color:inherit;cursor:pointer;display:grid;gap:12px;grid-template-columns:92px minmax(0,1fr) auto auto;min-height:68px;padding:13px 16px;text-align:left;width:100%}.helpdesk-ticket-row:last-child{border-bottom:0}.helpdesk-ticket-row:hover,.helpdesk-ticket-row.active{background:var(--bl-bg-subtle)}.helpdesk-ticket-number{border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-md);color:var(--bl-fg-strong);font-family:var(--bl-font-mono);font-size:12px;font-weight:700;padding:5px 7px;text-align:center}.helpdesk-ticket-summary{min-width:0}.helpdesk-ticket-summary strong{color:var(--bl-fg-primary);display:block;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.helpdesk-ticket-summary small{align-items:center;color:var(--bl-fg-muted);display:flex;gap:6px;margin-top:4px}.helpdesk-ticket-summary .helpdesk-ticket-service-order{color:var(--bl-fg-faint);font-size:11.5px}.helpdesk-ticket-service-order-status{color:var(--bl-fg-muted);font-weight:700}.helpdesk-ticket-detail-empty{color:var(--bl-fg-muted);padding:42px 18px;text-align:center}.helpdesk-ticket-detail{display:grid;gap:20px;padding:18px}.helpdesk-ticket-detail-title{align-items:start;border-bottom:1px solid var(--bl-border-subtle);display:flex;gap:18px;justify-content:space-between;padding-bottom:18px}.helpdesk-ticket-detail-title h2{color:var(--bl-fg-primary);font-size:19px;line-height:1.25;margin:0}.helpdesk-ticket-detail-title p{color:var(--bl-fg-default);line-height:1.5;margin:8px 0 0;white-space:pre-wrap}.helpdesk-ticket-detail-pills{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}.helpdesk-ticket-context-grid{display:grid;gap:12px;grid-template-columns:repeat(2,minmax(0,1fr))}.helpdesk-ticket-context-card{background:var(--bl-bg-subtle);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-lg);display:grid;gap:6px;padding:13px}.helpdesk-ticket-context-card>span{color:var(--bl-fg-muted);font-size:10px;font-weight:800;letter-spacing:.07em;text-transform:uppercase}.helpdesk-ticket-context-card>div{align-items:center;display:flex;gap:8px;justify-content:space-between}.helpdesk-ticket-context-card strong{color:var(--bl-fg-primary);font-size:13px;line-height:1.35}.helpdesk-ticket-context-card small,.helpdesk-ticket-reply-disabled{color:var(--bl-fg-muted);font-size:12px;line-height:1.4}.helpdesk-service-order-card{background:var(--bl-bg-subtle);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-lg);display:grid;gap:12px;padding:14px}.helpdesk-service-order-top{align-items:flex-start;display:flex;gap:14px;justify-content:space-between}.helpdesk-service-order-top>div{display:grid;gap:3px;min-width:0}.helpdesk-service-order-top span:first-child,.helpdesk-service-order-section>span{color:var(--bl-fg-muted);font-size:10px;font-weight:800;letter-spacing:.07em;text-transform:uppercase}.helpdesk-service-order-top strong,.helpdesk-service-order-step strong{color:var(--bl-fg-primary);font-size:13px;line-height:1.35}.helpdesk-service-order-top small,.helpdesk-service-order-step small{color:var(--bl-fg-muted);font-size:12px;line-height:1.35}.helpdesk-service-order-step .helpdesk-service-order-note{color:var(--bl-fg-default);margin-top:2px}.helpdesk-service-order-section{display:grid;gap:8px}.helpdesk-service-order-step{align-items:flex-start;background:var(--bl-bg-surface);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-md);display:flex;gap:10px;justify-content:space-between;padding:10px}.helpdesk-service-order-step>div{display:grid;gap:3px;min-width:0}.helpdesk-ticket-activity{display:grid;gap:12px}.helpdesk-ticket-activity-row{background:var(--bl-bg-subtle);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-lg);display:grid;gap:8px;padding:14px}.helpdesk-ticket-activity-row>div:first-child{align-items:center;display:flex;gap:10px;justify-content:space-between}.helpdesk-ticket-activity-row strong{color:var(--bl-fg-primary);font-size:13px}.helpdesk-ticket-activity-row span{color:var(--bl-fg-muted);font-family:var(--bl-font-mono);font-size:11px}.helpdesk-ticket-activity-row p{color:var(--bl-fg-default);line-height:1.5;margin:0;white-space:pre-wrap}.helpdesk-ticket-attachments,.helpdesk-selected-attachments{display:flex;flex-wrap:wrap;gap:8px}.helpdesk-attachment-chip{align-items:center;background:var(--bl-bg-surface);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-md);color:var(--bl-fg-default);display:inline-flex;gap:7px;max-width:100%;min-height:30px;padding:5px 9px;text-decoration:none}.helpdesk-attachment-chip svg{flex:0 0 auto;height:14px;width:14px}.helpdesk-attachment-chip span{color:var(--bl-fg-primary);font-family:var(--bl-font-sans);font-size:12px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.helpdesk-attachment-chip small{color:var(--bl-fg-muted);font-size:11px;white-space:nowrap}.helpdesk-attachment-chip button{align-items:center;background:transparent;border:0;color:var(--bl-fg-muted);cursor:pointer;display:inline-flex;height:20px;justify-content:center;padding:0;width:20px}.helpdesk-attachment-chip button:hover{color:var(--bl-danger-fg)}.helpdesk-ticket-composer{border-top:1px solid var(--bl-border-subtle);display:grid;gap:12px;padding-top:18px}.helpdesk-file-field{display:grid;gap:8px}.helpdesk-file-field>span{color:var(--bl-fg-primary);font-weight:600}.helpdesk-file-field input{border:1px dashed var(--bl-border-strong);border-radius:var(--bl-radius-md);color:var(--bl-fg-default);padding:10px 12px;width:100%}.helpdesk-field textarea{background:#fff;border:1px solid var(--bl-border-strong);border-radius:var(--bl-radius-md);color:var(--bl-fg-primary);min-height:110px;outline:none;padding:11px 12px;resize:vertical;width:100%}.helpdesk-field textarea:focus{border-color:var(--bl-primary);box-shadow:0 0 0 3px var(--bl-primary-tint-10)}.helpdesk-ticket-composer-actions{align-items:center;display:flex;gap:12px;justify-content:space-between}.helpdesk-ticket-composer-actions small{color:var(--bl-fg-muted)}.helpdesk-ticket-reply-disabled{border-top:1px solid var(--bl-border-subtle);padding-top:18px}.helpdesk-create-ticket{overflow:hidden}.helpdesk-create-ticket .helpdesk-alert{margin:14px 18px 0}.helpdesk-create-ticket-body{display:grid;gap:16px;padding:18px}.helpdesk-field select{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:linear-gradient(45deg,transparent 50%,var(--bl-fg-muted) 50%) calc(100% - 18px) 50% / 6px 6px no-repeat,linear-gradient(135deg,var(--bl-fg-muted) 50%,transparent 50%) calc(100% - 14px) 50% / 6px 6px no-repeat,#fff;border:1px solid var(--bl-border-strong);border-radius:var(--bl-radius-md);color:var(--bl-fg-primary);min-height:40px;outline:none;padding:9px 34px 9px 12px;width:100%}.helpdesk-field select:focus{border-color:var(--bl-primary);box-shadow:0 0 0 3px var(--bl-primary-tint-10)}.helpdesk-field span small{color:var(--bl-danger-fg);font-size:11px;font-weight:600;margin-left:6px}.helpdesk-catalog-summary{background:var(--bl-bg-subtle);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-lg);display:grid;gap:6px;padding:14px}.helpdesk-catalog-summary strong{color:var(--bl-fg-primary)}.helpdesk-catalog-summary p{color:var(--bl-fg-default);line-height:1.45;margin:0}.helpdesk-catalog-summary small{color:var(--bl-fg-muted)}.helpdesk-catalog-fields{display:grid;gap:14px;grid-template-columns:repeat(2,minmax(0,1fr))}.helpdesk-back-button{align-items:center;background:transparent;border:0;color:var(--bl-fg-muted);cursor:pointer;display:inline-flex;font-weight:600;gap:8px;justify-self:start;padding:0}.helpdesk-back-button:hover{color:var(--bl-fg-primary)}.helpdesk-back-button svg{height:16px;width:16px}.helpdesk-detail-hero{padding:18px}.helpdesk-breadcrumb{color:var(--bl-fg-muted);font-size:12px;margin-bottom:20px}.helpdesk-breadcrumb span{margin:0 8px}.helpdesk-breadcrumb strong{color:var(--bl-fg-primary)}.helpdesk-detail-hero-grid{align-items:end;display:grid;gap:20px;grid-template-columns:minmax(0,1fr) auto}.helpdesk-title-line{align-items:center;display:flex;flex-wrap:wrap;gap:12px}.helpdesk-title-line code{border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-md);padding:4px 8px}.helpdesk-title-line h1{color:var(--bl-fg-primary);font-size:24px;line-height:1.2;margin:0}.helpdesk-store-meta{align-items:center;color:var(--bl-fg-muted);display:flex;flex-wrap:wrap;gap:15px;margin-top:10px}.helpdesk-health-summary{display:flex;gap:28px}.helpdesk-health-summary>div{display:grid;gap:8px;justify-items:end}.helpdesk-health-summary span{color:var(--bl-fg-muted);font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase}.helpdesk-detail-grid{display:grid;gap:24px;grid-template-columns:minmax(0,1fr) 340px}.helpdesk-left-column,.helpdesk-side-column{display:grid;gap:24px;align-content:start}.helpdesk-card{overflow:hidden}.helpdesk-card-menu-open{overflow:visible;position:relative;z-index:70}.helpdesk-diagnostic-grid{display:grid;gap:16px;grid-template-columns:repeat(2,minmax(0,1fr));padding:20px}.helpdesk-diagnostic-card{position:relative;overflow:hidden;border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-lg);display:grid;gap:14px;padding:16px}.helpdesk-diagnostic-card-unavailable{background:var(--bl-bg-subtle);opacity:.6}.diag-overlay{--diag-accent: var(--bl-primary);--diag-accent-soft: var(--bl-primary-tint-30);--diag-bg: rgba(255, 255, 255, .82);--diag-text: var(--bl-fg-primary);--diag-muted: var(--bl-fg-muted);position:absolute;top:0;right:0;bottom:0;left:0;z-index:20;display:none;flex-direction:column;align-items:center;justify-content:center;gap:1rem;border-radius:inherit;background:var(--diag-bg);-webkit-backdrop-filter:blur(4px) saturate(1.2);backdrop-filter:blur(4px) saturate(1.2);animation:diag-fade-in .25s ease-out both;cursor:progress}.diag-overlay.flex{display:flex}.diag-radar{position:relative;width:88px;height:88px;display:grid;place-items:center}.diag-ring{position:absolute;top:0;right:0;bottom:0;left:0;border-radius:50%;border:2px solid var(--diag-accent);opacity:0;animation:diag-ripple 2.4s cubic-bezier(.2,.6,.35,1) infinite}.diag-ring:nth-child(2){animation-delay:.8s}.diag-ring:nth-child(3){animation-delay:1.6s}.diag-sweep{position:absolute;top:8px;right:8px;bottom:8px;left:8px;border-radius:50%;background:conic-gradient(from 0deg,transparent 0deg,var(--diag-accent-soft) 60deg,var(--diag-accent) 90deg,transparent 91deg);-webkit-mask:radial-gradient(circle,transparent 38%,#000 39%);mask:radial-gradient(circle,transparent 38%,#000 39%);animation:diag-spin 1.6s linear infinite}.diag-core{position:relative;width:44px;height:44px;border-radius:14px;display:grid;place-items:center;color:var(--bl-bg-surface);background:var(--diag-accent);box-shadow:0 6px 18px var(--diag-accent-soft);animation:diag-breathe 1.6s ease-in-out infinite}.diag-core svg{width:24px;height:24px}.diag-core svg path{animation:diag-signal 1.6s ease-in-out infinite}.diag-core svg path:nth-child(1){animation-delay:.2s}.diag-core svg path:nth-child(2){animation-delay:.4s}.diag-core svg path:nth-child(3){animation-delay:0s}.diag-text{text-align:center;line-height:1.3}.diag-hint{color:var(--diag-accent);font-size:12px;font-weight:700;letter-spacing:.12em;text-transform:uppercase}.diag-dots i{animation:diag-dot 1.2s infinite;font-style:normal;opacity:0}.diag-dots i:nth-child(2){animation-delay:.2s}.diag-dots i:nth-child(3){animation-delay:.4s}.diag-label{color:var(--diag-text);font-size:16px;font-weight:600;margin-top:4px}.diag-elapsed{color:var(--diag-muted);font-size:12px;font-variant-numeric:tabular-nums;margin-top:4px}.diag-bar{position:absolute;left:0;right:0;bottom:0;height:3px;overflow:hidden;background:var(--diag-accent-soft)}.diag-bar span{position:absolute;top:0;bottom:0;width:35%;border-radius:3px;background:var(--diag-accent);animation:diag-slide 1.4s ease-in-out infinite}@keyframes diag-fade-in{0%{opacity:0}to{opacity:1}}@keyframes diag-ripple{0%{transform:scale(.45);opacity:.7}to{transform:scale(1.35);opacity:0}}@keyframes diag-spin{to{transform:rotate(360deg)}}@keyframes diag-breathe{0%,to{transform:scale(1)}50%{transform:scale(1.06)}}@keyframes diag-signal{0%,to{opacity:.35}40%{opacity:1}}@keyframes diag-dot{0%,20%{opacity:0}40%,to{opacity:1}}@keyframes diag-slide{0%{left:-35%}to{left:100%}}@media (prefers-reduced-motion: reduce){.diag-overlay,.diag-overlay *{animation-duration:0s!important;animation-iteration-count:1!important}.diag-ring:first-child{opacity:.4;transform:scale(1)}.diag-dots i{opacity:1}.diag-bar span{left:0;width:100%;opacity:.5}}.helpdesk-diagnostic-top{align-items:start;display:flex;gap:10px;justify-content:space-between}.helpdesk-diagnostic-top strong{color:var(--bl-fg-primary);display:block;font-size:15px}.helpdesk-diagnostic-top small,.helpdesk-diagnostic-meta{color:var(--bl-fg-muted);font-size:12px}.helpdesk-diagnostic-meta{display:flex;justify-content:space-between;gap:12px}.helpdesk-table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%}th,td{border-bottom:1px solid var(--bl-border-subtle);padding:12px;text-align:left;vertical-align:top}th{background:var(--bl-bg-table-head);color:var(--bl-fg-muted);font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase}td{color:var(--bl-fg-default)}.helpdesk-side-item{border-bottom:1px solid var(--bl-border-subtle);display:grid;gap:10px;padding:18px}.helpdesk-side-item:last-child{border-bottom:0}.helpdesk-side-line{align-items:center;display:flex;gap:10px;justify-content:space-between}.helpdesk-contact-lines{align-items:center;display:flex;gap:8px}.helpdesk-contact-menu{position:relative}.helpdesk-contact-icon{align-items:center;background:var(--bl-bg-subtle);border:1px solid var(--bl-border-strong);border-radius:8px;color:var(--bl-fg-muted);cursor:pointer;display:inline-flex;height:26px;justify-content:center;padding:0;width:30px}.helpdesk-contact-icon:hover{border-color:var(--bl-primary);color:var(--bl-primary)}.helpdesk-contact-icon svg{height:14px;width:14px}.helpdesk-contact-popover{background:var(--bl-bg-surface);border:1px solid var(--bl-border-strong);border-radius:11px;box-shadow:0 12px 28px #10182829;left:0;max-width:300px;min-width:240px;position:absolute;top:calc(100% + 6px);z-index:60}.helpdesk-contact-entry{border-radius:9px;padding:8px 10px}.helpdesk-contact-entry+.helpdesk-contact-entry{border-top:1px solid var(--bl-border-subtle);border-radius:0 0 9px 9px}.helpdesk-contact-entry-meta{align-items:baseline;color:var(--bl-fg-faint);display:flex;font-size:11px;gap:6px;min-width:0}.helpdesk-contact-entry-meta b{color:var(--bl-fg-primary);flex:1;font-size:12.5px;font-weight:700;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.helpdesk-contact-entry-meta i{flex:none;font-style:normal;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.helpdesk-contact-entry-row{align-items:center;display:flex;gap:8px;margin-top:3px}.helpdesk-contact-value{color:var(--bl-fg-primary);cursor:pointer;flex:1;font-size:12.5px;font-weight:600;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.helpdesk-contact-value:hover{color:var(--bl-primary)}.helpdesk-contact-send{align-items:center;background:var(--bl-bg-subtle);border:1px solid var(--bl-border-strong);border-radius:8px;color:var(--bl-fg-muted);display:inline-flex;flex:none;height:26px;justify-content:center;padding:0;transition:color .12s ease,background .12s ease,border-color .12s ease;width:26px}.helpdesk-contact-send:hover{background:var(--bl-bg-secondary);border-color:var(--bl-primary);color:var(--bl-primary)}.helpdesk-contact-send svg{height:13px;width:13px}.helpdesk-mini-kv{display:grid;gap:7px;margin:0}.helpdesk-mini-kv div{display:grid;gap:8px;grid-template-columns:62px minmax(0,1fr)}.helpdesk-mini-kv dt{color:var(--bl-fg-muted)}.helpdesk-mini-kv dd{margin:0}.helpdesk-contract-card>.helpdesk-mini-kv{gap:10px;padding:16px 18px}.helpdesk-contract-card>.helpdesk-mini-kv div{grid-template-columns:96px minmax(0,1fr)}.helpdesk-mini-kv-link dd a{color:var(--bl-primary);font-weight:600}.helpdesk-mini-kv-link dd a:hover{text-decoration:underline}.helpdesk-history-toolbar{border-bottom:1px solid var(--bl-border-subtle);padding:12px 18px}.helpdesk-history-search{min-height:38px;padding:0 10px}.helpdesk-history-pager{align-items:center;border-top:1px solid var(--bl-border-subtle);color:var(--bl-fg-muted);display:flex;font-size:12px;gap:12px;justify-content:space-between;padding:10px 18px}.helpdesk-pager-buttons button{background:#fff;border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-md);color:var(--bl-fg-default);cursor:pointer;font-size:13px;min-height:28px;min-width:28px}.helpdesk-pager-buttons button:hover:not(:disabled){background:var(--bl-bg-secondary);color:var(--bl-fg-primary)}.helpdesk-pager-buttons button:disabled{cursor:not-allowed;opacity:.45}.helpdesk-history-busy,.helpdesk-card-subtitle{background:none;color:var(--bl-fg-muted);font-size:12px}.helpdesk-rack-grid{display:grid;gap:10px;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));padding:18px}.helpdesk-rack-thumb{aspect-ratio:4 / 3;background:#eef2f7;border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-lg);color:var(--bl-fg-primary);cursor:zoom-in;display:block;font-weight:700;overflow:hidden;padding:0;position:relative;text-align:left}.helpdesk-rack-thumb img{display:block;height:100%;-o-object-fit:cover;object-fit:cover;transition:transform .16s ease;width:100%}.helpdesk-rack-thumb:hover img{transform:scale(1.03)}.helpdesk-rack-thumb span{background:linear-gradient(to top,#111827b8,#11182700);bottom:0;color:#fff;left:0;padding:26px 12px 10px;position:absolute;right:0}.helpdesk-large-empty{background:#fff;border:1px dashed var(--bl-border-strong);border-radius:var(--bl-radius-lg);color:var(--bl-fg-muted);padding:40px;text-align:center}.helpdesk-modal-backdrop{align-items:center;background:#1118277a;display:flex;top:0;right:0;bottom:0;left:0;justify-content:center;padding:20px;position:fixed;z-index:50}.helpdesk-lightbox{align-items:center;background:#111827db;display:grid;top:0;right:0;bottom:0;left:0;justify-items:center;padding:48px 76px;position:fixed;z-index:60}.helpdesk-lightbox figure{display:grid;gap:12px;margin:0;max-height:calc(100vh - 120px);max-width:min(1120px,100%)}.helpdesk-lightbox figure>img{background:#111827;border-radius:var(--bl-radius-lg);box-shadow:var(--bl-shadow-xl);display:block;max-height:calc(100vh - 170px);max-width:100%;-o-object-fit:contain;object-fit:contain}.helpdesk-lightbox figcaption{align-items:center;color:#fff;display:flex;gap:14px;justify-content:space-between}.helpdesk-lightbox figcaption span{color:#d1d5db;font-family:var(--bl-font-mono);font-size:12px}.helpdesk-lightbox-close,.helpdesk-lightbox-nav{align-items:center;background:#ffffff1f;border:1px solid rgba(255,255,255,.24);border-radius:var(--bl-radius-full);color:#fff;cursor:pointer;display:inline-flex;justify-content:center;position:fixed}.helpdesk-lightbox-close{border-radius:var(--bl-radius-md);font-weight:700;min-height:36px;padding:0 13px;right:24px;top:20px}.helpdesk-lightbox-nav{height:44px;top:50%;transform:translateY(-50%);width:44px}.helpdesk-lightbox-nav.previous{left:24px}.helpdesk-lightbox-nav.next{right:24px}.helpdesk-lightbox-nav svg{height:22px;width:22px}.helpdesk-lightbox-close:hover,.helpdesk-lightbox-nav:hover{background:#fff3}.helpdesk-modal{display:grid;gap:16px;max-width:560px;padding:0 0 18px;width:min(100%,560px);box-shadow:var(--bl-shadow-xl)}.helpdesk-modal .helpdesk-field,.helpdesk-modal .helpdesk-alert,.helpdesk-snapshot-list,.helpdesk-modal-actions{margin-left:18px;margin-right:18px}.helpdesk-snapshot-list{display:grid;gap:8px}.helpdesk-snapshot-row{align-items:center;border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-md);display:flex;justify-content:space-between;gap:12px;padding:12px}.helpdesk-modal-actions{display:flex;gap:10px;justify-content:flex-end}.helpdesk-modal-wide{max-width:min(100%,680px)}.helpdesk-status-image-preview{background:var(--bl-bg-subtle);border:1px solid var(--bl-border-default);border-radius:var(--bl-radius-md);display:block;height:auto;width:100%}.helpdesk-status-image-hint{color:var(--bl-fg-muted);font-size:12px;margin:0}@media (max-width: 960px){.helpdesk-detail-grid,.helpdesk-detail-hero-grid,.helpdesk-ticket-grid{grid-template-columns:1fr}.helpdesk-health-summary{justify-content:flex-start}.helpdesk-health-summary>div{justify-items:start}.helpdesk-store-row{grid-template-columns:54px minmax(0,1fr) 96px 18px}.helpdesk-store-city,.helpdesk-store-incident{display:none}}@media (max-width: 720px){.helpdesk-topbar{flex-wrap:wrap;gap:10px;padding:8px 14px}.helpdesk-topbar-actions{align-items:center;flex-direction:row;flex-wrap:wrap;gap:7px}.helpdesk-health-summary,.helpdesk-ticket-heading,.helpdesk-ticket-heading-actions,.helpdesk-ticket-detail-title,.helpdesk-ticket-composer-actions,.helpdesk-side-line{align-items:flex-start;flex-direction:column}.helpdesk-brand{flex-wrap:wrap;min-width:100%}.helpdesk-contact-popover{left:14px;max-width:none;min-width:0;position:fixed;right:14px}.helpdesk-nav-buttons button{padding:5px 8px}.helpdesk-session-pill{font-size:11px;padding:5px 9px}.helpdesk-user-pill strong,.helpdesk-user-pill small{display:none}.helpdesk-ticket-heading-actions,.helpdesk-ticket-heading .helpdesk-secondary-button{width:100%}.helpdesk-ticket-heading-actions button,.helpdesk-ticket-heading .helpdesk-secondary-button{flex:1}.helpdesk-main{padding:18px 14px 40px}.helpdesk-diagnostic-grid{grid-template-columns:1fr;padding:14px}.helpdesk-store-row,.helpdesk-ticket-row,.helpdesk-ticket-context-grid,.helpdesk-catalog-fields{grid-template-columns:1fr}.helpdesk-ticket-detail-pills{justify-content:flex-start}}